How MeUndies weaves customer care into the fabric of their brand
Sprout’s collaborative customer care tools empower MeUndies to deliver a more personalized, consistent and seamless customer experience.
Engagement Tools
Build your brand by scaling engagement
Sprout’s engagement tools help you connect with customers quickly and efficiently, so you can better address their needs and build greater brand loyalty.
Remove engagement roadblocks
Overflowing inboxes and time-consuming tasks affect your team’s ability to deliver relationship-building experiences on social. From community management to customer support, Sprout gives you the tools you need to boost efficiency, speed up response times and personalize responses.
Discover business-critical insights inside every conversation
01
Onboard with ease
Learn to leverage Sprout’s easy-to-use toolset with dedicated training and customer support. Get set up quickly and experience the benefits of intuitive tools immediately.
02
Take back control
Save time and stay a step ahead using automation features and customizable workflows. Monitor social activity and organize all incoming messages from a single location.
03
Increase team productivity
Foster effective teamwork with communication and collaboration tools. Assign tasks, prevent redundancies, approve content and prioritize messages using processes tailored to your team.
04
Cultivate loyal communities
Build relationships through community management and personalized customer care. Easily access important audience data, profile information and context while you’re engaging from a variety of integrations to create memorable experiences.
05
Elevate business strategy
Proactively connect with audiences to inform future strategies across your org using an all-in-one platform. Publish content, analyze ROI and more using a fully integrated toolset.
Benefits for every role
Benefits for every role
What’s included: core features
-
Smart Inbox
Unify all connected networks and profiles into a single stream to monitor incoming messages and provide quick responses.
-
Message Spike Alerts
Stay notified of increases in message volume to be alerted to crises, time-sensitive events or other urgent situations.
-
Review Management
Manage reviews across Facebook, Google My Business and TripAdvisor to strengthen your online reputation.
-
Bot Builder
Create automated Chatbots to quickly respond to incoming messages, resolve support issues and share information.
-
Task Assignment
Delegate messages to specific team members and measure users’ efficiency based on tasks assigned and completed.
-
Message Tagging
Label and sort messages to easily access communications related to specific workflows, business objectives and marketing strategies.
-
Social CRM
Access conversation histories and relevant contact details to provide personalized responses to incoming messages.
-
Team Reports
Analyze how quickly users are responding to social messages across various time frames using presentation-ready reports.
-
Seamless Integrations
Communicate with relevant information at your fingertips using CRM, helpdesk and commerce integrations.
Uncover engagement opportunities
Use real-time brand monitoring and social listening tools to discover deeper insights and drive better strategy.
Additional resources
-
-
How top brands handle social media customer service and support
Social media may only be one channel for customer care, but since it’s so immediate and accessible, customers will be reaching out to you whether or not you have a plan in place.
-
9 tips to build customer relationships with social
Used correctly, your social channels are more than just a way to respond to complaints. They’re how you build lasting connections and brand loyalty.
Explore the full Sprout platform
Standard
$89 per user/month (billed annually)
or $99 month-to-month
Start Your Free Trial
$89 per user/month (billed annually)
or $99 month-to-month
Start Your Free Trial
No credit card required
Professional
$149 per user/month (billed annually)
or $169 month-to-month
Start Your Free Trial
$149 per user/month (billed annually)
or $169 month-to-month
Start Your Free Trial
No credit card required
Advanced
$249 per user/month (billed annually)
or $279 month-to-month
Start Your Free Trial
$249 per user/month (billed annually)
or $279 month-to-month
Start Your Free Trial
No credit card required
| Features | Standard Plan | Professional Plan | Advanced Plan | Enterprise Plan |
|---|---|---|---|---|
|
Social profiles
|
5 social profiles | 10 social profiles | 10 social profiles | Customizable |
|
All-in-one social inbox
|
Included | Included | Included | Included |
| Publish, schedule, draft and queue posts | Included | Included | Included | Included |
| Included | Included | Included | Included | |
| Review management | Included | Included | Included | Included |
| Profiles, keywords and locations monitoring | Included | Included | Included | Included |
|
Tasking and social CRM tools
|
Included | Included | Included | Included |
| Group, profile and post-level reporting | Included | Included | Included | Included |
| Paid promotion tools to boost Facebook posts | Included | Included | Included | Included |
| iOS and Android mobile apps | Included | Included | Included | Included |
| Social listening to uncover emerging trends, brand influencers and competitive intel | Premium add-on | Premium add-on | Premium add-on | Included |
| Employee advocacy solutions to amplify your brand’s organic reach | Premium add-on | Premium add-on | Premium add-on | Included |
| Competitive reports for Instagram, Facebook and Twitter | Not Included | Included | Included | Included |
| Incoming and outgoing message content tagging | Not Included | Included | Included | Included |
| Custom workflows for multiple approvers and steps | Not Included | Included | Included | Included |
|
Scheduling for optimal send times
|
Not Included | Included | Included | Included |
|
Response rate and time analysis reports
|
Not Included | Included | Included | Included |
| Trend analysis for Twitter keywords and hashtags | Not Included | Included | Included | Included |
| Not Included | Included | Included | Included | |
|
Helpdesk, CRM and Social Commerce integrations.
|
Not Included | Included | Included | Included |
|
Message Spike Alerts for increased message activity
|
Not Included | Not Included | Included | Included |
|
Digital asset and content library
|
Not Included | Not Included | Included | Included |
|
Chatbots with automation tools
|
Not Included | Not Included | Included | Included |
|
Saved and suggested replies
|
Not Included | Not Included | Included | Included |
|
Inbox rule builder for automated actions
|
Not Included | Not Included | Included | Included |
|
Custom Link Tracking
|
Not Included | Not Included | Included | Included |
|
Twitter surveys to define CSAT or NPS
|
Not Included | Not Included | Included | Included |
| 24/5 prioritized customer support | Not Included | Not Included | Not Included | Included |
| Exclusive implementation and onboarding to get teams up-and-running quickly | Not Included | Not Included | Not Included | Included |
| Advanced analytics to measure success across all social channels | Not Included | Not Included | Not Included | Included |
| Premier consulting services | Not Included | Not Included | Not Included | Included |